Terms of Service
Terms of Service
Effective Date: 07/11/2024
Welcome to Saint Javelin! These Terms of Service ("Terms") govern your access to and use of our website, products, and services (collectively, the "Services"). By placing an order or accessing our Services, you agree to be bound by these Terms. Please read them carefully. If you do not agree, please refrain from using our Services.
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1. General Information
Saint Javelin, Inc. ("we," "us," or "our") operates the website www.saintjavelin.com ("Site"). Our Services include selling clothing, accessories, and other goods. We are proud to support Ukrainian craftsmanship and operate under a mission of resilience and sustainability.
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2. Eligibility
To place an order on our Site, you must be at least 18 years old or have the permission of a legal guardian. By using the Site, you represent and warrant that you meet these requirements.
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3. Order Placement and Payment
- Order Confirmation: After placing an order, you will receive an email confirmation summarizing your purchase. This email does not constitute acceptance of your order.
- Payment: We accept major credit cards, PayPal, and other payment methods as listed during checkout. Payment must be received in full before your order is processed.
- Pricing: All prices are listed in [Currency] and are subject to change without notice. Applicable taxes and shipping fees will be calculated and displayed at checkout.
- Promotions: Discounts and promotions are limited-time offers and may be subject to additional terms.
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4. Shipping and Delivery
- Processing Time: Orders are typically processed within [X business days]. During peak periods (e.g., holidays), processing times may be longer.
- Shipping: We ship globally. Shipping options and estimated delivery times are displayed at checkout. Note that delivery times may vary depending on your location and external factors.
- Customs and Duties: For international orders, customers are responsible for any customs duties, taxes, or fees applicable in their country.
- Lost or Delayed Packages: We are not responsible for delays or lost packages due to courier issues or circumstances beyond our control, but we will work with you to resolve such issues.
- Value-Added Tax (VAT): When paying for goods, you are paying VAT, which we subsequently transfer to the competent authorities in your country of residence through the IOSS mechanism.
- Import Duties: If the goods you purchased cost more than 150 euros, you may need to pay import duties within the European Union for the delivery of these goods. You are solely responsible for paying these duties. The duties are not included in the price of the goods you purchased.
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5. Returns and Exchanges
- Eligibility: Unfortunately, due to the limited quantity of our products, we do not offer returns or exchanges. In rare cases where you receive a damaged item or did not receive the item you ordered, we will try our best to make arrangements for an exchange.
- Exclusions: Custom items, final sale products, and gift cards are non-returnable.
- Process: To initiate a return or exchange, please email help@saintjavelin.com. Refunds will be issued to the original payment method.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was defective or the wrong item was sent.
- Import Duties: If you return goods that cost more than 150 euros, you may be eligible for a refund of the import duties paid. Please contact the relevant authorities in your country for information on how to claim a refund of import duties.
- Orders under €45:
• No additional taxes or duties.
- Orders between €45 and €150
• VAT will be applied according to the destination country’s VAT rate.
• In this case, you pay VAT on our website.
- Orders over €150:
• Duties and VAT will be applied.
• In this case, you pay both VAT and duties directly to customs (delivery service agents).
- Orders exceeding €1,000:
• Large orders will be split into two or more parcels, as the value of a single parcel cannot exceed €1,000.For USA Customers
For USA customers:
- Orders under $800:
• No additional taxes or duties.
- Orders over $800:
• Large orders will be split into two or more parcels, as the value of a single parcel cannot exceed $800.
- Orders under $800:
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6. Product Use and Care
Our products are designed for durability and performance in outdoor environments. Please follow care instructions provided on the labels. Improper use or care of products may void any applicable warranties.
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7. Warranties and Liability
- Product Guarantee: We stand by the quality of our products. If you encounter a defect, please contact us for a replacement or refund within the warranty period.
- Disclaimer: To the fullest extent permitted by law, Saint Javelin disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
- Limitation of Liability: Saint Javelin shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or Services.
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8. Privacy
Your privacy is important to us. Our Privacy Policy [https://www.saintjavelin.com/pages/our-privacy-policy] outlines how we collect, use, and protect your information.
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9. Intellectual Property
All content on our Site, including text, graphics, logos, images, and software, is the property of Saint Javelin or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our express written consent.
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10. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of Canada, without regard to its conflict of laws principles. Any disputes arising under these Terms shall be resolved through binding arbitration or in the courts of Canada, as applicable.
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11. Changes to the Terms
We may update these Terms from time to time. Any changes will be effective immediately upon posting on our Site. Continued use of our Services constitutes acceptance of the revised Terms.
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12. Contact Us
If you have any questions about these Terms, please contact us:
Email: help@saintjavelin.com
Address:
Saint Javelin
145 Traders Blvd E
Mississauga, ON L4Z 2E5
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By completing your purchase, you acknowledge that you have read, understood, and agreed to these Terms of Service.